[Last updated 19th May 2018]
Please read these terms and conditions carefully before ordering any Services from our website. You should understand that by ordering any of our Services, you agree to be bound by these terms and conditions. You will be asked to tick a box to say that you have read, understand and agree to these terms and conditions before an order will be processed so please read through these terms and conditions carefully and print a copy for future reference. If you refuse to accept these terms and conditions, you will not be able to order any Services from our website.
1.2 By placing an order for the Services, you consent to us sending to you updates regarding your account. These updates are necessary for the effective running of your account and contract with us.
2 Information about us
2.1 The sites https://ecohosting.co.uk and https://ecocloudhosting.co.uk are operated by EcoHosting Ltd (“we”, “us” and “our”). EcoHosting Ltd is a company registered in England and Wales Company No. 08422929 with a Registered Office Address c/o South West Tax, 55 Elm Road, Mannamead, Plymouth PL4 7AZ.
3 Your status
3.1 By placing an order through our website, you warrant that:
3.1.1 you are legally capable of entering into binding contracts;
3.1.2 you are at least 18 years old.
3.2 If you are acting on behalf of a company or other business, you further warrant that you personally have the authority to bind that company or business on whose behalf you are placing an order.
4 The order process
4.1 You can only place an order for the Services once you have successfully registered an account with us. Information that you provide while registering an account with us must be complete and accurate. You agree that we may block access to your account and the Services we supply if we reasonably believe that the information you have supplied is inaccurate. You must keep your user name and password secret at all times and not allow anyone else to use it. You must contact us immediately if you believe your user name and password has become known to someone else.
4.2 Before you submit an order (by clicking the “Submit Order” button) you will be shown your order on screen including details of the Services you have wish to order and the price payable. You will then have an opportunity to identify and correct any input errors in your order for the Services.
4.3 You will only be allowed to submit an order once you have made payment using one of the payment methods made available by us.
4.4 After placing an order for the Services we will give you details of the Services you have ordered. We will send the same details to you in an email (order confirmation), to the email address you provided when you registered your account with us.
4.5 You can view copies of any automated invoices for any products or services you have purchased from our website by logging into your account.
5 How the contract is formed between you and us
5.1 After placing an order, you will receive an e-mail from us accepting your order and, if appropriate, letting you know that the Hosting Service you have purchased has been activated. Your order constitutes an offer to us to buy our Services and all orders are subject to acceptance by us. The contract between us (“Contract”) will only be formed when we send you the Welcome Email. We may also decline your order for the Services for any reason, in which case we will tell you so.
5.2 The Contract will relate only to those Services we have confirmed in the Order Confirmation and any New Account Information. We will not be obliged to supply any other Services which may have been part of your order until such Services have been confirmed in a separate Order Confirmation.
6 Our status
6.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products or services you purchase from companies to whose website we have provided a link on our website will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party.
7 Consumer rights
7.1 If you are buying as a consumer (i.e., not within the course of your business), ordinarily, the Consumer Protection (Distance Selling) Regulations 2000 allow you to cancel the Contract at any time within seven (7) working days, beginning on the day after you received the Order Confirmation. However, by placing your order for the Services, you agree to us starting supply of those Services before the end of the seven working day cancellation period referred to here. As such, you will not have the right to cancel the Contract under the Consumer Protection (Distance Selling) Regulations 2000.
7.2 This provision does not otherwise affect your statutory rights.
8 Our limited money back guarantee
8.1 Once the Contract has been formed you may, subject to clause 8.2, only cancel the Contract in relation to the Hosting Service you have purchased (unless your Hosting Service includes the use of a dedicated hosting server or VPS in which case you may not cancel the Contract). In such cases, you may cancel at any time within seven (7) days, beginning after you have received the Order Confirmation or it is deemed to have been sent. If you do so, you will receive a full refund of the price paid for the Hosting Service you have cancelled less the cost of any trees already paid for or planted on your behalf. This will be refunded to the credit card, debit card or other account you used to make that payment. No other refund will be made. Limited to one per customer.
8.2 To cancel the Contract under clause 8.1, you must inform us in writing through our support ticket system in the administration area before the end of the seven (7) day period mentioned in clause 8.1. As part of our cancellation process, we will respond to you via our support ticket system to confirm your cancellation request. You must re-confirm your cancellation request via our support ticket system or we will continue to supply the Hosting Service and your cancellation under clause 8.1 will be ineffective.
8.3 You will not have any right under clause 8.1 to cancel the Contract for the supply of any other Services other than that noted in clause 8.1. Therefore, the Services which may not be cancelled include (but are not limited to):
8.3.1 Hosting Services where you request a virtual private server or dedicated hosting server;
8.3.2 Domain Registration and Renewal Services (inluding domains that are free with certain packages, the cost of the domain will be retained); and
8.3.3 use of SSL certificates and other ‘add on’ products that have been purchased on your behalf.
9 Price and payment
9.1 The price of any Services will be as quoted on our website from time to time, except in cases of obvious error.
9.2 The total cost of your order of the Services will be set out clearly in your Shopping Basket before you submit your order for the Services.
9.3 Prices are liable to change at any time. We will notify you of a change in our prices at least thirty (30) days before the price increase comes into force. Any such price increase will not be effective until the Minimum Term (as defined in clause 20.3) expires. If you do not agree to such price changes, please cancel your Services in accordance with clauses 20.3.1 and 20.3.2. If you do not cancel you will be deemed to have accepted the new prices, and they will be charged to the credit card, debit card or other payment method registered to your account.
9.4 Our website contains the details of a large number of Products & Services and it is always possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced. Where a Service’s correct price is less than our stated price, we will charge the lower amount when accepting your order. If a Service’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before accepting your order, or reject your order and notify you of such rejection.
9.5 We are under no obligation to provide the Products and Services to you at the incorrect price, even after we have sent you an Order Confirmation. This applies to premium domains, reserved domain pricing, domains that show as available but are unavailable due to cached search results or if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
9.6 You must register a payment method for the Services you have ordered before submitting your order. You may pay by credit or debit card or bank transfer, alternatively, you may set up a repeat payment in a valid Paypal account. We will take payment from the payment method you have registered against your account immediately upon sending you our Order Confirmation or shortly thereafter. If we subsequently reject your order, we will refund the payment you have made to the credit card, debit card or other account you used to make the payment. By registering a payment method, you authorise us to attempt to automatically renew any products and services on or before the renewal date. If you do not wish to renew these products and/or services then you must notify us using the cancellation procedure as defined in 20.3.1 and 20.3.2.
9.7 Please note that when purchasing a Service, you are obliged to pay for that Service for the whole of the Minimum Term (as defined in clause 20.3) that applies to it (unless you have cancelled the Service under clause 8.1) even though you may pay by monthly recurring payments. Consequently, you must not cancel your recurring payments without first cancelling your Services under clauses 20.3.1 and 20.3.2.
9.7.1 We reserve the right to seek to recover any outstanding amounts due by you by other means, including referring the debt to an external debt recovery agent and/or by taking appropriate legal action. If your outstanding payment is referred to our external debt recovery agent then you may become liable for additional fees and charges and you agree to pay such charges in addition to the outstanding amount owed to us. The Services you have cancelled may be immediately and permanently deleted from our system as defined in clause 21.2.
9.7.2 We will endeavour to automatically renew all yearly products including domain names, web hosting, add on services and third party products (eg: SSL certificates, virus scanning). Where an existing valid payment method (credit/debit card) is available and a payment has successfully been taken, we will send a payment confirmation notice clearly showing the relevant products and services for which the renewal has been completed. Paypal payments cannot be used for yearly renewals unless a subscription is created upon first sign up. Reminder notices will be sent from our automated system as normal, as defined in clause 17.3, at which point the account holder will be able to let us know whether or not renewal is required or if a change to a rolling month to month account is in order. The day before the renewal date we will process the renewal (if a payment method is available) and a renewal confirmation notice will be sent. If you make a payment to renew a domain but you do not receive a domain renewal confirmation then this may not have been renewed successfully. This can happen if payment/admin/domain registrar APIs don't communicate effectively. In this instance you should contact us as soon as you notice that the domain has not been renewed or if you haven't received a confirmation notice so we can renew the domain manually for you. We cannot be held responsible for any domains that expire if these communication issues occur and go unnoticed by the registrant (most services will stop after 5 days). If we are unable to re-register the domain at the normal price we will refund any payment for the failed renewal in full. We will not register or re-register a domain at an inflated price whether it be in redemption period or whether it has been registered by a third party and put up for sale.
9.8 Time for payment shall be of the essence. Payment MUST be received when the invoice is due. No payment shall be deemed to have been received until we have received cleared funds. If your chosen method of payment is not authorised by your credit card provider or bank, you hereby authorise us to seek payment from any other credit card, debit card or direct debit registered against your account. Further, if your payment is still not authorised we may, at our discretion, suspend or terminate any Services we provide to you from time to time, even if payment in respect of such Services is not outstanding. For Reseller Accounts, all sub-accounts within the Reseller Account will also be suspended and/or terminated.
10.1 We warrant that (subject to the other provisions of these terms and conditions) any Services purchased from us through our website will be provided with reasonable care and skill.
10.2 We will not be liable for a breach of the warranty in clause 10.1 unless:
10.2.1 you give written notice of the breach to us through our support ticket system; and
10.2.2 we are given a reasonable opportunity after receiving the notice of examining our provision of the Services to you.
10.3 We will not be liable for a breach of the warranty in clause 10.1 if:
10.3.1 the problem arises because you failed to follow our oral or written instructions as to the use of the Services (if there are any); or
10.3.2 you alter the Services without our written consent; or
10.3.3 the problem arises because of misuse.
10.4 Subject to clause 10.2 and clause 10.3, if we are in breach of the warranty in clause 10.1 we will, at our expense, use all reasonable commercial efforts to remedy the breach promptly or refund the price of the Services at the pro rata Contract price. This constitutes your sole and exclusive remedy for any breach of the warranty set out in clause 10.1. Notwithstanding the foregoing, we do not warrant that your use of the Services will be uninterrupted or error-free.
10.5 We reserve the right to modify the Services without notice to you provided such modification does not adversely affect your access to, or use of, the Services or detract from the overall performance of the Services. Any change which may have such adverse effect on you or may detract from the overall performance of the Services will be notified to you at least sixty (60) days prior to the change taking effect.
10.6 You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf which is not set out on our website or otherwise confirmed in writing by us. Nothing in this clause will exclude or limit our liability to you for fraudulent misrepresentation.
11 Access to the Hosting Service
11.1 You are responsible for making all arrangements necessary for you to have access to our Hosting Services. You are also responsible for ensuring that all persons who access our Services through your Internet connection are aware of these terms and conditions (and in particular our acceptable use policy https://ecohosting.co.uk/acceptable-use-policy.html) and that they comply with them. You are responsible for the security of your passwords and for updating your secure passwords regularly. If any passwords are sent from our system in plain text for access recovery, these MUST be changed immediately once logged in.
12 Hosting Service service levels
12.1 We will use our reasonable endeavours to make our servers available to you as part of the Hosting Service you purchase for ninety-nine point nine nine (99.99) per cent of each calendar month. We do not warrant access to our servers will be uninterrupted or error free but we shall use reasonable endeavours to keep downtime to a minimum. We shall make all commercially reasonable efforts to provide you with advanced notification of all scheduled and emergency outages through the system status page https://secure.ecohosting.co.uk/serverstatus.php in the client area.
12.2 Service credits are not given for any form of downtime or service unavailability.
13 IP addresses
13.1 You will have no right, title or interest in any internet protocol address (“IP address”) allocated to you, and any IP address allocated to you is allocated as part of the Hosting Service you purchased and is not portable or otherwise transferable by you in any manner whatsoever.
13.2 If an IP address is re-numbered or re-allocated by us, we shall use our reasonable endeavours to avoid any disruption to you.
13.3 You agree that you shall have no right, title or interest to any IP address upon expiry or termination of the Services, and that the acquisition by you of a new IP address following expiry or termination of the Services shall be solely your responsibility.
14 Back-up of your material and our servers
14.1 It is your responsibility to maintain appropriate and up-to-date back-up copies of any data, information or other material you upload (or permit to be uploaded) onto our servers (“Material”) as part of your use of the Hosting Services, virtual servers or dedicated servers. In the event of loss of or damage to your Material, you will not be given access to the server back-up we maintain pursuant to our archiving procedure.
14.2 We will follow our archiving procedures for the data stored on our servers. In the event of any loss or damage to our servers, your sole and exclusive remedy will be for us to use reasonable commercial efforts to restore the data on our servers (including your Material) from the latest back-up we maintained in accordance with our archiving procedure. We will not be responsible for any loss, destruction, alteration or disclosure of your Material caused by you or any third party.
15 Hosting Service usage limitations
15.1 All our Hosting Service packages come with a web space allowance (unless specifically unlimited) provided that:
15.1.1 your Material is linked into web pages;
15.1.2 you do not use the Hosting Service as a backup of, or repository for, your Material;
15.1.3 you maintain good housekeeping to maintain your Material; and
15.1.4 you comply with our acceptable use policy https://ecohosting.co.uk/acceptable-use-policy.html
15.2 The Hosting Service package you order includes the per calendar month bandwidth allowance applicable to that hosting package as this is set out on this website at the time of your order. The Hosting Service you have ordered will (at our sole descretion) be automatically suspended if this monthly bandwidth allowance is exceeded. If this happens, you will need to upgrade your Hosting Service package to one which includes a higher monthly bandwidth allowance, or wait for the Hosting Service to resume at the start of the following calendar month. You can monitor your monthly bandwidth usage in the control panel.
15.3 Unless the Hosting Service package you order includes a virtual server or dedicated server, you will only be allowed to use a maximum of five (5) per cent of a server’s processing capacity when using the Hosting Service package you order. At our absolute discretion, we may allow your usage to exceed this limitation, and we will speak to you about your hosting requirements if your usage has, or may have, a detrimental effect on our other customers.
15.4 The Hosting Service package you order includes the number of mailboxes applicable to that hosting package as this is set out on our website at the time of your order. However, any mailboxes that have not been accessed for one hundred (100) clear days will be automatically deleted from our system.
15.5 We do not permit the use of our shared hosting platforms as an archival system for email or backups and you may be asked to remove archive files or archive e-mail to your local machine or upgrade to a VPS solution if it is determined your account is being used as such. If archives and backups are not removed then we will remove these during our regular scans to make sure the platform remains stable.
15.6 When using the Services, you must comply with our terms of website use https://ecohosting.co.uk/terms-of-use.html and our acceptable use policy https://ecohosting.co.uk/acceptable-use-policy.html and these are incorporated into the Contract by reference. Any conflict between our terms of website use and these terms and conditions, will be resolved in favour of these terms and conditions.
15.7 We shall be entitled to terminate the Contract, or suspend or terminate the provision of any individual Services, if you are in breach of our terms of website use https://ecohosting.co.uk/terms-of-use.html or our acceptable use policy https://ecohosting.co.uk/acceptable-use-policy.html
16.1 If a problem has arisen with regard to the Services or your registered account, you can access support through our support ticket system, twenty-four (24) hours a day, seven (7) days a week.
16.2 Our support team will help resolve any problems you have with the Services you are receiving. We will not provide programming support to you, but, as part of our Hosting Services, our servers are compatible with many programming languages.
17 Domain names
17.1 Where the Contract includes our Domain Registration and Renewal Service:
17.1.1 we will endeavour to procure the registration of the domain name you request;
17.1.2 we will not be liable in the event that the relevant domain name registry refuses to register the domain name you request, or subsequently suspends or revokes any registration for that domain name;
17.1.3 we shall not act as your agent or on your behalf in any dealings with domain name registry;
17.1.4 the registration of the domain name you request and its ongoing use is subject to the relevant domain name registry’s terms and conditions of use which you should obtain and consider along with any additional domain service agreements such as the Identity Protect Service. All such terms and conditions and agreements can be found here https://ecohosting.co.uk/tsandcs.html;
17.1.5 you are responsible for ensuring that you are aware of the terms referred to in clause 17.1.4 so that you can comply with them;
17.1.6 There may be occasions where a domain is showing as available and our checkout facility allows the completion of the purchase but that domain may not actually be available to register because it's part of a reserved domain pool or it is a premium domain name or the caching system for domains has not yet updated as referred to in Clause 9.5. In these cases, the domain name you request will only have been successfully registered when you appear as the registrant on the appropriate “whois” database of the top level domain name registrar;
17.1.7 we shall have the absolute discretion to require you to select a replacement domain name to the one you have requested to be registered, and may suspend or terminate our performance of the Domain Registration and Renewal Service, if, in our opinion, there are reasonable grounds for us to believe that your current choice of name is, may or is likely to be in bad faith, breach of the provisions of these terms and conditions or any legal or regulatory requirement; and
17.1.8 you confirm and warrant that you are the owner of any trade mark in any domain name (or have the authority of the owner of any trade mark to use such name) that you have requested be registered.
17.2 You confirm and warrant that you are the legal owner of any domain name (or have the authority of the legal owner to use such domain name) supplied by you, or otherwise authorised by you, for use as a domain name in connection with any website in relation to which the Hosting Service supplied to you is used.
17.3 Once the domain name has been successfully registered, it will need to be renewed periodically to ensure you retain your registration of it. We will send you renewal notices thirty (30) days and seven (7) days before the renewal date of your registered domain name. These notices will be sent to the email address registered against your account and will be deemed to have been received once they have left our outgoing mail service. We cannot be held responsible for mis-typed email addresses or incorrect spellings in the email address stored within the customer account. We recommend using an email address not associated with the domain name itself. We cannot be held responsible for mail being rejected by the recipient mail server as we are unable to mitigate all 3rd party provider anti-spam algorithms. It is the registrants' responsibility to be aware of when their domain name expires and to renew by the expiry date. We cannot be held responsible if a domain is not renewed in time and has become available to register by others. If a renewal request is received for a domain name past the expiry date (that is, the domain name is in the deletions queue or in redemption period), then we reserve the right to charge an administration fee of not more than £50 to manually release the domain and to renew it. The relevant registry will send an email, upon expiry of a domain, urging the registrant to contact their registrar to renew their domain name. We will endeavour to renew any domain name automatically as long as there is an existing valid payment method (credit card/debit card) in place. If no payment method is available, domain names will need to renewed manually by the registrant. If any domain is not renewed by the registrar or registrant prior to the renewal date then any products and services that require a domain to function will cease to work although services associated with the domain will continue to be renewed until such time as they are cancelled as defined in 20.3.1 and 20.3.2. Once a domain name has been renewed, we are unable to issue a refund in accordance with clause 8.3.2.
17.3.1 Automatic domain renewals can be disabled from within the client area. If a domain is automatically renewed because the auto-renew is not disabled and the renewal procedure uses the payment method that has previously been authorised for recurring billing as defined in clause 9.6, then no refund will be given in accordance with clause 8.3.2
17.4 You acknowledge and agree that we may place a number of locks on any domain registered with us either at the time of registration or at any time thereafter and without further notice to you. The locks that we may place on a domain include ‘clientDeleteProhibited’, ‘clientTransferProhibited’ and ‘clientUpdateProhibited’.
17.5 Domains that are registered free with hosting packages must be held with us for 90 days from the day of registration before any changes to the service can be made. This includes but is not limited to domain transfers, registrant transfers, nameserver changes or hosting service upgrades/downgrades. If there is a special offer regarding free or discounted domains then the separate terms for the special offer will apply.
18 Intellectual property rights
18.1 You, or your licensor, retain all intellectual property rights in your Material, and you grant to us a worldwide, non-exclusive, royalty free licence to use, store and maintain your Material on our servers and publish your Material on the Internet for the purpose of providing the Hosting Service to you. You warrant that your Material does not infringe the intellectual property rights of any third party and you have the authority to grant the licence in this clause 18.1 to us. We may make such copies as may be necessary to perform our obligations, including making back-up copies of your Material.
18.2 You will defend, indemnify and hold us harmless against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with your use of the Services or of any claim or action that your Material infringes, or allegedly infringes, the intellectual property rights of a third party.
18.3 If you download software we own from our website, we grant you a non-exclusive, non-transferable royalty free licence to use that software for the purpose set out on our website in relation to that software. Such licence will automatically terminate when we stop providing the Hosting Services to you.
18.4 Any third party software that you download from our website shall be licensed to you on the standard software licence terms of the owner of the intellectual property rights in that third party software as those licence terms are notified to you at the time you download such software.
18.5 We retain all intellectual property rights in the Hosting Services (other than in your Material) and our software referred to in clause 18.3. Accordingly, you must not decompile, disassemble or reverse engineer the Hosting Services or our software.
18.6 We will defend you against any claim that the Hosting Services (but not materials stored or maintained on our servers by third parties) infringe any United Kingdom intellectual property rights of a third party (other than infringements referred to in clause 18.2), and shall indemnify you for any amounts awarded against you in judgment or settlement of such claims, provided that:
18.6.1 you give prompt notice of any such claim;
18.6.2 you make no admissions or settlements without our prior written consent;
18.6.3 you provide reasonable co-operation to us in the defence and settlement of such claim, at your expense; and
18.6.4 we are given sole authority to defend or settle the claim.
18.7 In the defence or settlement of the claim, we may obtain for you the right to continue using the Hosting Services, replace or modify the Hosting Services so that they become non-infringing or, if such remedies are not reasonably available, terminate the Contract with you without liability to you (in which case we will refund to you the price you have paid on a pro-rata basis). We will have no liability to defend or indemnify you if the alleged infringement is based on:
18.7.1 a modification of the Hosting Services by anyone other than us;
18.7.2 your use of the Hosting Services in a manner contrary to our instructions or our acceptable use policy https://ecohosting.co.uk/acceptable-use-policy.html; or
18.7.3 your use of the Hosting Services after notice of the alleged or actual infringement from us or any appropriate authority.
18.8 The foregoing states your sole and exclusive rights and remedies, and our entire obligations and liability, for the infringement of any third party’s intellectual property rights by the Hosting Services.
19 Our liability
19.1 We do not monitor and will not have any liability for your Material or any other communication you transmit, or allow to be transmitted, by virtue of the Hosting Services.
19.2 Due to the public nature of the Internet, we shall not be liable for the protection of the privacy of electronic mail or any other information transferred through the Internet or via any network provider and no guarantee or representation is given that the Hosting Services will be free from hackers or unauthorised users. You shall be liable for the content of any emails transmitted by virtue of the Hosting Services, for any material you upload to, or allow to be uploaded to, our servers and for ensuring compliance at all times with all relevant legislation (including, but not limited to the Data Protection Act 1998, EU GDPR and all other privacy laws, regulations and guidance notes made or issued thereunder).
19.3 All conditions, terms, representations and warranties that are not expressly set out in these terms and conditions (or the documents referred to in them) are hereby expressly excluded.
19.4 We do not exclude or limit in any way our liability:
19.4.1 for death or personal injury caused by our negligence;
19.4.2 under section 2(3) of the Consumer Protection Act 1987;
19.4.3 for fraud or fraudulent misrepresentation; or
19.4.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
19.5 We will not be responsible for the following types of losses (in each case whether direct, indirect or consequential) and whether they are caused by our negligence or otherwise:
19.5.1 loss of income or revenue;
19.5.2 loss of business;
19.5.3 loss of profits or contracts;
19.5.4 loss of anticipated savings;
19.5.5 loss of goodwill;
19.5.6 loss of software or data;
19.5.7 wasted expenditure (such as pay per click advertising costs); or
19.5.8 wasted management or office time.
19.6 Subject to clause 19.4 and clause 19.5, our maximum aggregate liability under or in connection with the performance or contemplated performance of the Contract, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed one hundred and ten (110) per cent of the price you have paid to us for the Services during the twelve (12) months preceding the event giving rise to the liability in question. Accordingly, you are advised to acquire business interruption insurance, or other appropriate insurance, to protect you and your business in the event of interruption of the Services (in particular the Hosting Service).
19.7 Where you buy any product or service from a third party seller through following a link on our website to such third party’s website, the seller's individual liability will be set out in the seller's terms and conditions and privacy notice. We encourage you to consult such terms and notices.
20 Duration of the Services and cancellation
20.1 That part of the Contract relating to our Domain Registration and Renewal Service will commence on the date we send you our Order Confirmation. It will continue until:
20.1.1 we have registered the domain name you have requested (the “Domain Name”) and you subsequently ask us not to renew the registration of your Domain Name by logging into your admin dashboard and setting the Domain Name renewal option to “disable auto-renew” at anytime before the renewal date; or
20.1.2 we terminate the supply of our Domain Registration and Renewal Service by notice to you because:
22.214.171.124 the Domain Name is no longer available for registration;
126.96.36.199 clause 17.1.7 applies;
188.8.131.52 you are in breach of clause 17.1.8; or
184.108.40.206 of some other reason preventing the registration of the Domain Name.
20.2 If we terminate the Domain Registration and Renewal Service under clauses 220.127.116.11, 18.104.22.168 or 22.214.171.124, we will refund the price you have paid for the Domain Registration and Renewal Service to the credit card, debit card or other account you used to make the payment.
20.3 That part of the Contract relating to Services other than our Domain Registration and Renewal Service will also commence on the date we send you our Order Confirmation. Unless such Services are terminated as provided in this clause 20.3, they shall continue for the minimum period of time that applies to the Service you have purchased (these are set out on our website). After expiry of the Minimum Term, they will continue on a month to month basis until terminated:
20.3.1 by you, as a consumer, informing us of your decision to cancel the Contract by a clear statement e.g. via our support ticket system and providing thirty (30) days notice or
20.3.2 by you, as a Business customer, informing us of your decision to cancel the Contract by contacting our customer support department via the support ticket system
20.3.3 by us giving to you at least thirty (30) days advanced notice in writing sent to the current email address registered against your account; or
20.3.4 by exercising your right as a Consumer, to cancel the Contract(s) within the “cooling off period” i.e. within 7 (calendar) days of purchase. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Please note that the Cooling Off period only applies to Consumers, not Business Customers.
20.3.5 If services are cancelled by using the correct cancellation procedure, it will become the responsibility of the customer to make sure that any further payments are cancelled. No refunds will be given if payments continue for services no longer in use. Please be aware that Paypal will continue to pay the requested amount until they are told to stop, we don't request payments, they pay the specified amount until you tell them to stop by cancelling the recurring payment from your Paypal account.
20.4 As part of our cancellation process, we will respond to you through our support ticket system. You must re-confirm your cancellation request via our support ticket system or we will continue to supply the relevant Services and your cancellation will be ineffective. You cannot cancel any of your Services by letter or telephone. You will not receive any refund of the price you have paid for the Services you have cancelled.
20.5 The monthly price for Services we supply under Contracts that continue on a month to month basis under clause 20.3 shall be charged monthly in advance directly to a credit card, debit card or other payment method registered against your account. Such payment will be taken on the same date of the month as on which the Services had originally commenced (“Payment Date”) unless or until you cancel the Services in accordance with clauses 20.3.1 and 20.3.2. We will not provide you with a refund for a cancellation that is part-way through a billing period. Where the Payment Date does not recur in a particular month (e.g., 31 January, but there is no 31 February), you will be charged on the closest preceding date to the Payment Date (e.g., 28 February) for that month.
20.6 Non-payment does not constitute cancellation. If you cancel a recurring payment for a product or service without following the cancellation procedure in accordance with clauses 20.3.1 and 20.3.2, the services will continue to be active and as such will be charged at the normal rate regardless of whether any data relating to those services remains on our servers. If we are unable to take payment by any primary or secondary methods, the amount will be allowed to accumulate and payment for any outstanding balance will be due until such time as the cancellation request has been submitted in accordance with clause 20.3.1 and 20.3.2. If any outstanding balance is not settled, we reserve the right to request our debt management agents contact you in writing sent to the then current email address registered against your account. If the logs show the email was delivered (accepted) and no errors are shown, the email will be deemed to have been received.
20.8 Notwithstanding anything to the contrary in these terms and conditions, if you are in breach of an obligation of these terms and conditions we may terminate the Contract by seven (7) days notice to you and/or, at our absolute discretion, terminate or suspend without notice any individual Services we provide to you from time to time.
20.9 Expiry or termination of the Contract shall be without prejudice to any rights and liability of either of us arising in any way under that Contract as at the date of expiry or termination.
21 Deletion of your data
21.1 If you cancel your Services, any data we hold or host in relation to the Services you have cancelled will be immediately and permanently deleted from our system. Accordingly, you are strongly advised to make appropriate copies of such data before you cancel your Services.
21.2 If you cancel your payment without first using the relevant method to request the cancellation in accordance with clauses 20.3.1 and 20.3.2, any data we hold or host in relation to the Services for which you have cancelled payment or have failed to make payment, will be immediately and permanently deleted from our system. Accordingly, you are strongly advised to make appropriate copies of such data before you cancel your Services.
21.2.1 If you decide not to renew your Services and do not notify us of such, any data we hold or host in relation to those Services will be held for a period of 7 days. If no renewal request or payment is received within that period, the Service will be deemed "no longer required" and all data will be permanently deleted from our system. Accordingly, you are strongly advised to make appropriate copies of such data.
21.3 If you have purchased a Hosting Service aimed at providing hosting for your clients, your package will allow multiple accounts to be set up for your customers. If you disable any of these accounts and they remain disabled for fifty (50) clear days, we will immediately and permanently delete those disabled accounts (and all the data hosted in relation to them) from our system.
22 Additional terms
22.1 Additional terms and conditions may apply for our offers. If so, you will be advised of them at the relevant point.
23 Written communications
23.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
24.1 All notices given by you to us must be given though our support ticket system. We may give notice to you at either the then current e-mail or postal address registered against your account with us.
25 Third party rights and transfer of rights and obligations
25.1 Neither you nor we intend that any term of the Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
25.2 The Contract is binding on you and us and on our respective successors and assigns.
25.3 You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.
25.4 We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
26 Events outside our control
26.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
26.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
26.2.1 misuse, alteration or interference by you or any third party of our servers or systems (including virus and hacker attacks);
26.2.2 strikes, lock-outs or other industrial action;
26.2.3 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
26.2.4 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
26.2.5 impossibility of the use of public or private telecommunications networks; and
26.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
26.2.7 failure of 3rd party services that may be used as part of the service (eg : anti-virus products, anti-spam products, security products)
26.2.8 3rd party recipient mail servers/services not accepting email sent from any of our data centres caused by frequent algorithm changes
26.3 Our performance under the Contract will be deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
27.1 If we fail, at any time during the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
27.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
27.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 24.
28.1 If any of these terms and conditions or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
29 Entire agreement
29.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us both in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
29.2 We each acknowledge that, in entering into the Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
29.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
30 Our right to vary these terms and conditions
30.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
30.2 You will be subject to the policies and terms and conditions in force at the time that you order services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven (7) working days of receipt by you of the Order Confirmation).
30.3 No variation of these terms and conditions shall be valid unless it is in writing and signed on our behalf.
31 Law and jurisdiction
31.1 Contracts for the purchase of Services through our site will be governed by English law. Any dispute arising from, or related to, such the Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales. English is the language offered for the conclusion of the contract between us both.