---

This is in no way a complete guide as it would be impossible to give all the relevant details for each and every registrar around the internet so we will just try to give you a basic guide of the methodology and try to explain how it works.

FOR TLDs (.com, .net, .org etc)

Before you start

• You must ensure that the current administration contact email address assigned to the domain name (usually the email address you used to register the domain name in the first place) is valid and that the person receiving email at that address knows that they must respond to emails about the transfer
• You will need to make sure any privacy on the domain is removed
• The domain name must also be unlocked with the current registrar
• You will also need to request your authorisation code (if you have no access to it) as you'll need this to verify the transfer

That is all done, what do I do next?

• Once the steps above are complete, enter the domain name that you want to transfer on the sign up page, follow through to checkout selecting any relevant packages or add-ons along the way.
• The administration contact will receive an email from us with a link to confirm the transfer.
• Once confirmed it can take only 24 HOURS to become active if you are transferring from some registrars (eg : GoDaddy because you are able to push the domain through from GoDaddy to us). With other providers it may take up to seven days.
• You may also receive another email from the current registrar, if you do you should read this very carefully as it may contain instructions for you to authorise the transfer away from them.

FOR UK DOMAINS

Easily transfer your. uk domain (.co.uk, .org.uk, .me.uk and .uk) using the simple three-step process:-

• Change the IPS TAG of your domain to ENIXLTD. If you require any assistance with doing this, you'll have to contact your existing domain registrar - most larger ISPs will allow you to do this via their control panels, and some may charge.
• Go to the transfer page (click one of the buttons in the table above) and enter the domain name into the box. Follow through to checkout at zero cost.
• Await the email from Eco Hosting to confirm your domain has been transferred. Alternatively, log into your account to verify that your domain has transferred.

OTHER THINGS TO REMEMBER

I bought a domain from another ISP or Domain Registrar - how can I host my website with you?

• Choose the product you require and when it asks for a domain name, enter the domain name into the box that says "I'll keep my domain with another provider and change the nameservers"
• Follow through to checkout.
• Log into the control panel of the registrar where the domain is held and change the nameservers to the nameservers shown in your New Account Information email. These changes may take up to 24 hours to propagate, but once this has completed, the site will be served normally.

WHY DID MY TRANSFER FAIL - HOW THE TRANSFER PROCESS WORKS

Transfers of TLD domains can fail for a few reasons. To understand why a domain transfer can fail, it's useful to first understand the transfer process. Note that the process is different (and significantly less complex) for UK domains - this guide applies only to global domains (.com, .net, .org, etc.). The transfer process for global domains is as follows:

• First you request a transfer through us.
• We, send a transfer authorisation request by email to the admin contact for the domain.
• Once that email has been responded to, the domain's lock status and registration status are checked. If the domain is unlocked, the request goes back to the registry for approval.
• After approval the domain is actually transferred and the nameservers changed.

There are a few points in that process where things can go wrong. Before starting the transfer, it's best to check the "before you start steps" but also:

• The domain is in a transferable state (i.e., it was registered more than 60 days ago, some registrars may also restrict domains with less than than 30 days left of registration).

If your current registrar is named as the admin contact, they will probably require that you submit a transfer request via their website so they know to authorise the transfer when the request arrives from us. If you are named as the admin contact, you should make sure that you have access to the email account listed. If you do not, you will need to change the admin contact details through your current registrar before the transfer can proceed.

If you are at all unsure the feel free to contact support.

---