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Team Viewer Disclaimer


This disclaimer (together with our terms of use https://www.ecohosting.co.uk/terms.html and any other documents referred to on it) sets out the basis on which any remote support using TeamViewer will be processed by us. Please read the following carefully to understand our views and practices regarding remote support using this tool.

TeamViewer is a third party tool used by ECOHOSTING LIMITED ("we", “our”, “us”) to assist customers that may have issues with setting up products or services. As such, we give no warranty whatsoever in respect of the TeamViewer tool and are not liable for any error or malfunction that TeamViewer may have or cause on a customer's computer. The TeamViewer tool can only be used by a customer if they give their consent and complete the install of the tool themselves. Installation or use of the TeamViewer tool is not a requirement but it may enable support staff to resolve any issue more effectively.

By installing the TeamViewer tool and by accepting our access request, the customer authorises us to access their computer including any data stored on the computer that it may be reasonably necessary for us to access for the purposes of resolving any issue that they are experiencing. Assistance will be provided as a convenience to users of our products or services. Access and resolution of any issue will depend on the customer’s system and any other variables that may be unknown to the support team member at that time.

For the purpose of resolution the customer must provide suitable co-operation and should maintain telephone contact with the support team member whilst monitoring the tasks performed by that support team member on their computer for the duration of the connection. Therefore, customers must remain at their machine or device for the duration of the remote help session or the support team member will close the connection and resolution will not be attempted.

By installing the TeamViewer tool, the customer agrees and understands that use of this tool will result in us temporarily taking remote control of their machine/device to resolve the issue reported by the customer. The customer will be able to view any actions on their display and will be responsible for monitoring the steps taken to resolve any issues. The customer can close the connection or take back control of the machine at any time.

We will not access any personal data unless reasonably necessary to do so, for example emails may need to be accessed to fix any send or receive issues. However, if required to, we will first ask permission to access sensitive data on the customer’s computer which will be monitored throughout by the customer and can be terminated at any time by the customer. In any such instance, we will take all necessary measures to ensure the confidentiality of any sensitive information. Any personal data accessed by us shall be processed in accordance with the Data Protection Act 1998 as set out more fully in the Privacy Policy.

By allowing access via TeamViewer, the customer understands and agrees that ECOHOSTING LIMITED are not liable for any subsequent incidents via the remote support connection and advise the customer to remove the tool when the operation has completed. We or our employees will not be held liable for any direct, indirect, damages, loss, cost or liability whatsoever that result from, or are related to the remote help session.


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